Frequently Asked Questions

What are your ticket prices?

Starting in 2014, we are implementing a tiered pricing structure for tickets. The earlier you purchase your tickets, the bigger your savings will be. So don't wait! Pickup your tickets ASAP!!!

SATURDAY BOUTS:

Tier 1 Pricing (3+ weeks until full price tier)

  • VIP: $34 (All Ages)
  • General Admission: $14 (All Ages)

Tier 2 Pricing (2 weeks until full price tier)

  • VIP: $36 (All Ages)
  • General Admission: $16 (All Ages)

Tier 3 Pricing (1 week until full price tier)

  • VIP: $38 (All Ages)
  • General Admission: $18 (All Ages)

Full Price Tier (Thurs @ 12 AM to Sat @ 9:30 PM)

  • VIP: $40 (All Ages)
  • General Admission: $20 (All Ages)

Please note that there are no child discounts for Saturday games

SUNDAY BOUTS:

Online Prices

  • VIP: $20 (Adult & Child 11+)
  • VIP: $5 (Child 10 and under)
  • General Admission: $10 (Adult & Child 11+)
  • General Admission: FREE (Child 10 and under)

Door Prices

  • VIP: $25 (Adult & Child 11+)
  • VIP: $10 (Child 10 and under)
  • General Admission: $15 (Adult & Child 11+)
  • General Admission: FREE (Child 10 and under)

CHAMPIONSHIP BOUT:

Online & Door Prices

  • VIP: $45 (All Ages)
  • General Admission: $20 (All Ages)

Please note that there are no child discounts for Championship games

What are your Group rates?

SATURDAY BOUTS:

General Admission Group Rates:

  • Minimum Group Size: 30 people
  • Ticket Price: $15 per person (normally $18 online / $20 at the door)
  • Payment Type: Full amount by check to avoid online processing fees (or an online discount code can be setup for your group members to purchase their own tickets at the discounted rate but online fees will still apply
  • Optional Riser: Upon request at no additional charge (depends on availability)
  • Address to send full amount check: Contact us at door@derbydolls.com for approval and to obtain mailing address

VIP Group Rates:

  • Minimum Group Size: 40 people
  • Ticket Price: $37 per person (normally $40 online / $40 at the door)
  • Payment Type: Full amount by check to avoid online processing fees (or an online discount code can be setup for your group members to purchase their own tickets at the discounted rate but online fees will still apply)
  • Reserved VIP Seats: Yes, your group will be seated next to each other
  • Address to send full amount check: Contact us at door@derbydolls.com for approval and to obtain mailing address

SUNDAY BOUTS:

General Admission Group Rates:

  • Minimum Group Size: 30 people
  • Ticket Price: Due to the already low ticket prices for Sunday games, an additional discount cannot be applied to group rates. But, you can send payment in by check to avoid online processing fees
  • Payment Type: Full amount by check only
  • Optional Riser: Upon request at no additional charge (depends on availability)
  • Address to send full amount check: Contact us at door@derbydolls.com for approval and to obtain mailing address

VIP Group Rates:

  • Minimum Group Size: 40 people
  • Ticket Price: Due to the already low ticket prices for Sunday games, an additional discount cannot be applied to groups rates. But, you can send payment in by check to avoid online processing fees
  • Payment Type: Full amount by check only
  • Reserved VIP Seats: Yes, your group will be seated next to each other
  • Address to send full amount check: Contact us at door@derbydolls.com for approval and to obtain mailing address

What time do online ticket sales end?

SATURDAY BOUTS:

  • Online ticket sales end at 9pm

SUNDAY BOUTS:

  • Online ticket sales end at 5 pm

Will tickets be available for purchase at the door?

If the game has not "sold out" tickets will be available for sales at the door. Please note that onsite ticket sale prices are slightly higher than the online ticket price.

Important: Onsite ticket sales closes at the end of half-time and only takes cash and credit cards (No Checks or $100 Bills).

NOTE: Please do not email us on game day asking if tickets are available. We are too busy to answer emails on game days.

Online ticket sales have closed. Can you reserve/hold some tickets for me?

No. We cannot hold or reserve any tickets for you once online sales end. You will need to come to the Doll Factory to see if tickets are available.

NOTE: Please do not email us on game day asking if tickets are still available. We are too busy to answer emails on game days.

What is the difference between a General Admission (GA) ticket and a VIP ticket?

General Admission:

  • A General Admission tickets provides you access to the "standing-room" only (non-pink) sections of the Doll Factory and outside restrooms.
  • Please take the height of your young ones into account. Some little ones may not be able see over the rail and walls of the General Admission areas and you will NOT be allowed to place them on your shoulders or stand them on the rails for safety reasons.
  • Some standing (non-pink) areas may be available on the floor, but we cannot reserve these areas for you. If you think this will be an issue, please consider purchasing a VIP ticket.

VIP:

  • Want one of the best seats in the house? Then purchase a VIP ticket for this bout. A VIP ticket will get you "unassigned" bleacher seating, access to the VIP Bar & Lounge, and indoor restrooms. .

Where can I pickup my tickets?

All tickets can be found at will-call area. Please let the Door workers know if you have a VIP or General Admission ticket and they will direct you to the correct lines.

Do General Admission guests really have to stand for the entire bout?

Yes. If you wish to sit, please consider purchasing a VIP ticket.

There are chairs and tables in the Doll Mall by the stage where you can relax, but you will not be allowed to move these chairs to the track area.

I don't want to pay for a VIP ticket and I don't want to stand the entire game. Can I bring my own chair?

No. It is a safety issue and security will not allow it into the Doll Factory. General Admission sections are "standing only". Please do not bring any devices that will allow you to sit or you will be escorted from the premises.

I lost my ID. Will I still be able to pickup my tickets at will-call?

For Door purposes, meaning picking up your ticket, it should not be a problem if you can present a copy of your ticket purchase confirmation at will-call.

If you no longer have that, please provide us with the name (First & Last) of the person who purchased the ticket(s), how much was paid, what type of ticket (VIP or General Admission) and place of purchase. Once we confirm that information we can put you on our list to ensure you have no issues picking up your ticket. Please send an email to door@derbydolls.com with the requested information and we will confirm that you will be able to pickup your ticket or not.

The only other issue you may run into is that you will not be allowed to purchase or drink any alcoholic beverages. Security requires a valid picture ID and without it you will not be given an alcohol wristband.

AGE LIMITS

What are the age limits for your events?

After 21 JAN 2012, all home games will be open to all ages. But please be aware that our Saturday night events are PG-13 rated (Some Material May Be Inappropriate For Children Under 13).

All Jr Derby Doll games are rated G (Appropriate for all ages)

TIMES

What time does the bout start?

SATURDAY BOUTS:

  • Parking Lot Open Time: 5:30 pm
  • Doors Open Time: 6:30 pm
  • Event Start Time: 8:00 pm
  • Average Game Length: 2 Hours

SUNDAY BOUTS:

  • Parking Lot Open Time: 2:00 pm
  • Doors Open Time: 3:00 pm
  • Event Start Time: 4:00 pm
  • Average Game Length: 2 Hours

What time does the door close?

SATURDAY & SUNDAY BOUTS:

  • Doors close at the end of half-time.

CAMERAS

Can I bring a camera?

Small "non-professional" cameras will be allowed (see the following questions for examples)

If you believe you may have a camera which will be deemed "professional" by security, and it is not shown in the examples below, please send an email to photos@derbydolls.com for more information.

If you have been emailed a "photo pass", please remember to bring it with you or the above will apply.

What type of camera equipment is allowed?

ALLOWED

What type of camera equipment is not-allowed?

NOT ALLOWED

SMOKING

Is there a smoking area?

There is absolutely NO smoking allowed indoors. Outside smoking area will be provided. If you're allergic to smoke, we ask that you please keep away from the designated smoking areas.

ALCOHOL

Is alcohol served at your events?

Yes, alcohol is served at all events.

Guests who are 21+ and wish to purchase and/or drink alcohol must posses a valid ID on their person or an alcohol wristband will not be issued. No exceptions.

Please Note: A strict ZERO Tolerance Policy in regards to underage drinking will be in effect. If caught, all parties involved will be retained, the police will be called and charges will be pressed. Also, please be aware that undercover security agents will be in the crowds monitoring to ensure that no underage drinking is occurring.

I forgot my ID at home "OR" I lost my ID. Can't I just have my friend purchase alcohol drinks for me?

Short answer: NO!

Long Answer: Because our events are now "all ages", Security (along with undercover "plain clothed" agents in the crowd) will be looking for persons who are drinking alcoholic beverages and who are not wearing an alcohol wristband.

If caught (and you look over 21) you will be escorted off the property and will not be allowed to return.

If you look under the age of 21, you (and most likely your entire party) will be detained and the police will be called. If it is proven that you are underage, charges may be filed.

I have been out drinking/partying before your event. Will I be allowed access?

If you have been drinking off-site, it will be up to Security to determine if you are still OK to enter. They must put the safety of our guests (including you) first.

Hint: If you strongly smell like alcohol, look intoxicated, have slurred speech, etc., you most likely will not be able to obtain entry by Security and will forfeit your ticket.

What kind of alcoholic beverages do you serve?

We serve the following alcoholic beverages:

  • Jack Daniels "ready-to-drink" bottles
  • Pabst Blue Ribbon
  • Schlitz
  • Primo
  • Various Wines

FOOD & DRINKS

I have a special diet, can I bring my own food to the bout?

Unfortunately no. Security will not allow any type of outside food & beverages into the Doll Factory. Security will escort anyone with outside food and/or beverages out of the Doll Factory and you will not be allowed re-entry. So please purchase your food & drinks inside the venue.

DISABLED PERSONS

Is your location wheelchair accessible?

Yes. There is a ramp to allow you to come into and leave the Doll Factory.

I have a physical disability and can't use stairs or stand for long periods of time. Is there a handicap section?

Trackside handicap areas are available for you and 1 guest due to the limited amount of space, so please plan your groups accordingly.

RESTROOMS

Do you have indoor restrooms or portable restrooms on the premises?

INDOOR RESTROOMS:

  • VIP Ticket Access Only

OUTDOOR (PORTABLE) RESTROOMS:

  • General Admission Ticket Access

I want to bring my baby. Is there a changing table available?

Unfortunately no.

PARKING

Is parking available?

Car and Truck parking is available for $10 at Silver Lake Medical Center, 1711 West Temple, (near the intersection of Temple and Union), one block east of the Doll Factory. Neighborhood street parking is NOT ALLOWED. Please be courteous to our neighbors and leave the street parking around the Doll Factory open for them.

I drive a motorcycle/scooter, do I get a discount on the parking fee?

Motorcycle and Scooter parking is available for $5 at the Westlake Entrance (Main Gate). See the attendant at the gate for further directions.

Is there a place to lock up my bicycle?

A bike rack is located on-site for you to lock your bike up at no charge to you. Just bring your own lock. See the attendant at the Westlake Entrance (Main Gate) for further directions.

LOCATION

Where are you located?

The Doll Factory is located at 1910 W. Temple St., Los Angeles, CA 90026 (between Alvarado and Union)

I need directions to the venue. Can you help?

You can get directions by clicking HERE

REFUNDS

I was not able to attend the bout. Can I get a refund?

The LA Derby Dolls has a strict "No Refund" policy for unused tickets.

I purchased tickets but will not be able to attend the bout. Can I get a refund?

The LA Derby Dolls has a strict "No Refund" policy. If you will not be able to attend a bout, you must contact us at least 24 hours before the game start time to request that your ticket be transferred to another future "home" bout (Not to include the Championship bout). Failure to do so will result in you losing the ability to request a transfer.

Please see the current season schedule for dates: http://derbydolls.com/seasonschedule/

If approval is given, you must contact us at least 1 week prior to the future game date that you wish to attend. Failure to do so will result in you being denied a ticket to said game and you will need to start the transfer request process over.

I purchased a ticket but now I cannot attend. Can I give my ticket to another person?

Yes, but you must contact us at least 24 hours before the game start time to request that your ticket be placed in another persons name. You will need to provide us with the following information:

  • Your first and last name
  • Type of ticket (VIP or GA)
  • Place of purchase (Ticketing Site)
  • Amount paid
  • Purchase Confirmation # (if given)
  • Ticket ID # (if given)

You can also contact the ticketing site where you purchased the ticket directly and ask them to transfer the ticket to another person. This will need to be performed at least 8 hours before the start of game time. Failure to do so will result in the name change not taking affect before the will-call lists are downloaded by us.

Please note that you cannot just have another person show up to will-call and try to claim your ticket, even if they have a printed copy of your ticket purchase confirmation. The ticket purchaser must be present and show a valid ID in order to pick up tickets.

Someone from my group was not able to attend. Can I get a refund?

The LA Derby Dolls has a strict "No Refund" policy for unused tickets.

OTHER QUESTIONS

How loud are your events?

Live music, announcers, fans yelling...it can get pretty loud. If you have a hearing problem, please consider bringing hearing protection like foam ear plugs.

If you are bringing a little one, it is highly recommended that you bring over-the-ear hearing protection

Is there air conditioning/heating inside the Doll Factory?

No. We do have some fans to help move air, but that is all. Please dress accordingly for the time of the season

Are pocket knives allowed into the Doll Factory?

No. Security will do a pat down and if they find any weapons, you will not be allowed entry, so please leave them in your car.

My wallet has a chain. Will security let allow it into the Doll Factory?

No. Security considers a wallet chain a weapon and will ask you to leave it in your car. You will not be allowed entry if you have one so please do not bring it.

CONTACT INFO

I have additional questions that were not answered here. Can I contact someone?

Ticket Sales Questions:

Season Ticket Questions:

Camera Questions:

All Other Questions:

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